Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Van Cafe. The collective work includes works that are licensed to Van Cafe. Copyright 2018, Van Cafe ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Van Cafe or purchasing Van Cafe products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Van Cafe or to purchase Van Cafe products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Van Cafe. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Van Cafe used in the site are trademarks or registered trademarks of Van Cafe

Order Inspection:

IMPORTANT NOTE: YOU MUST INSPECT YOUR SHIPMENT WITHIN 48 HOURS OF RECEIPT
We strive for perfection but, every once in a great while, products are damaged or lost in transit. Check your order carefully for completeness and for damaged goods. IF THERE IS DAMAGE YOU MUST RETAIN YOUR ORIGINAL SHIPPING BOX AND PACKING MATERIALS FOR A WARRANTY CLAIM!!! Call us immediately if you have issues - we want your experience to be a great one! 970-310-3441.


Order Cancellation Policy:  If, for whatever reason, Van Cafe needs to contact you about a pending order we will attempt to do so via the email address and the phone number associated with that order. If we cannot reach you to resolve the issue in three attempts or within two weeks after the order is placed (whichever is first), we reserve the right to cancel your order and refund your payment to its original source. After this occurs, the order is considered void and any parts reserved on that order will become available on the website.


Core Return Policy:

 

 

 

Core Return Policy 

 

Van Cafe offers a 100% refund to the original form of payment under the following conditions: 

- Cores are returned within 90 days of purchase. 

-The core must be in rebuildable condition as determined by Van Cafe. 

-The core must be returned in the manufacturer's box (if originally shipped as such) or a refund may be declined 

 

Please Note: 

- The purchaser will be responsible for all return shipping costs. 

- Cores returned after 90 days of the original invoice date are not eligible for a refund. 

- Some cores are in high demand by rebuilders.  Pending approvalwe will allow these cores to be returned after the 90-day period.  Such returns may be subject to an additional 30% fee and returns may be denied depending on the situation. 



Return Policy:

Van Café / Rocky Mountain Westy Return Policy 
 

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Here at Van Cafe / RMW we strive to provide the best parts available to keep you and your van on the road. If for any reason you are not satisfied with the parts you received, we are here to help you through the return process. All returns must be pre-approved by Van Cafe and your items must be returned unused (re-sellable) in their original box. All returns are subject to denial. Please review our return policy below. 

 

You must contact Van Café to initiate a return and we will assign you an RMA #.  This number MUST be written on the outside of the shipping box or the box will be returned to sender. 
 

Customers are responsible for all return shipping costs. In some instances, Van Café receives a better shipping rate for larger packages, and we may be able to sell you a return label to help defray your return shipping costs. 

 

Please Note: Electrical components are non-refundable & non-exchangeable. This includes electronics, switches, bulbs and 

other analog electrical items. 

 

Powder Coated Products: There is a mandatory additional 10% restocking fee applied to all powder coated items. 

 

Return Policy 

The below timelines begin the day your order is reported as delivered and must be returned to Van Café / RMW within the timespan stated below. 

  • All orders that are returned within 30 days of being received by the customer, may qualify for afull to the original form of payment witha 15% restocking fee. 
  • All orders that are returned within31 to90 days of being received by the customer, may qualify for a full refund to the original form of payment with a 20restocking fee. 
  • All orders returned after 90 days of being received by the customer, (but less thansix months) mayqualify for a refund to the original form of payment with a 30% restocking fee. 
  • All orders oversix months old are not eligible for a return.  

 

Restocking Fee 

Restocking fees are to help offset additional administrative costs associated with all returns. This includes paperwork, filing, accounting fees, and re-stocking associated with the return process. 

 

To start the return process, you will need to obtain a return merchandise authorization (RMA) number by visiting the “Contact Us” tab at the bottom of our home page and starting a “New Support Ticket”. You 

must include your original invoice number and the part you would like to return in the new ticket text. RMA number are only valid for 30 days after creation, expired RMA numbers may result in additional fees. 

 
All products returned without an authorized RMA number will be returned to sender. 




Warranty Disclaimer


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Van Cafe disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Van Cafe does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Van Cafe does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Van Cafe shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Van Cafe has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Van Cafe product is mistakenly listed at an incorrect price, Van Cafe reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Van Cafe reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Van Cafe shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Van Cafe without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Van Cafe may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Van Cafe.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Van Cafe products) shall be in the state or federal courts located in Larimer County, Colorado. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Van Cafe products) must be commenced within one (1) year after the claim or cause of action arises. Van Cafe's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Van Cafe may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Van Cafe or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Van Cafe does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Van Cafe is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Van Cafe reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Van Cafe in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Van Cafe, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Van Cafe may link to sites operated by third parties. However, even if the third party is affiliated with Van Cafe, Van Cafe has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Van Cafe. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Van Cafe seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). As an Amazon Associate we earn from qualifying purchases.


California Residents Prop 65 Compliance Warning:

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California Residents: Some products on this website may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.  For more information:  https://www.P65Warnings.ca.gov    By purchasing from this company, the consumer is acknowledging all warnings outlined in California Proposition 65 and is accepting responsibility for their own health outcomes.